Social media has become the prime venue for product research and has completely changed the way we communicate and establish relationships. But not just this, social media has become a prime venue for product research with over 60% of buyers researching about the product on the social media channels before making the decision. With the customers becoming more informed due to digitalization, researching about the price, reviews, and opinions about the product on online forums, many companies and brands have realized this paradigm shift and have started to develop new strategies to open a range of possibilities for them to engage and build relationships with the potential customers.
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